Refund Policy
Our 30-day money-back guarantee
We want you to love your Lumeria stickers. If they're not right for you, contact us within 30 days of delivery and we'll make it right with a refund or a replacement.
How to request a refund
- Email us at lumeria.us@outlook.com within 30 days of delivery with your order number and the reason for your request. Photos help if an item arrived damaged or faulty.
- We'll reply with the next steps, including return instructions if a return is needed.
- Once your request is approved, we'll refund you to your original payment method. Your bank or card provider may take a few extra business days to show the refund.
Unopened packs
Unopened packs in their original packaging can be returned within 30 days of delivery for a full refund of the item price.
Opened packs
For hygiene and safety reasons, opened packs and used stickers can't be returned unless they are faulty or damaged. If your stickers arrived faulty or damaged, contact us within 30 days of delivery and we'll replace them or refund you.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or a refund at no cost to you.
Exchanges
The fastest way to get something different is to request a refund for your original item and place a new order.
Important
Lumeria stickers are a consumer screening aid, not a guarantee of safety or a medical test.
Contact
Questions? Email lumeria.us@outlook.com.